The IQCS Quality Awards celebrate the unsung Heroes of Quality in research operations…those individuals and member companies who go the extra mile in making quality an integral part of the entire data-collection process.
 
The awards are an opportunity for companies to showcase the excellent work that they do in delivering quality data-collection for both internal and external clients.
They embody everything that is great about being a part of the IQCS and highlight the passion and pride our membership have in upholding the core values of IQCS throughout their work.
Submissions for this year’s awards are currently being accepted. The entry deadline is 31 October 2017. The awards will be judged by current IQCS Chair, Penny Steele and former IQCS Chair, Claire Harris and the awards winners will be announced at the IQCS AGM on 16th November 2017.
 

This year’ we have decided to introduce awards which focus on the quality champions at the frontline of the data-collection process – our interviewers! In addition, we will again have an award for Quality Ambassador and another new award for Fieldwork Excellence, combining the previous year’s Best Quality Telephone and Best Quality Face to Face into a single award.
 

 

The awards categories for this year are:

  • Interviewer Excellence – CATI
  • Interviewer Excellence – F2F
  • Fieldwork Excellence
  • IQCS Quality Ambassador
     
    Category winners not only receive the prestigious award itself, but also an Awards Winners Logo, for use on their website and in marketing materials to demonstrate their achievements. Winners are also invited to showcase their services with a featured page on the IQCS website.
     

    Interviewer Excellence – Face to Face

    This award celebrates to an individual or team in fieldwork operations who have demonstrated that they go the extra mile in delivering interviewing excellence.
     
    What the judges are looking for:
    • Dedication to quality
    • Consistently high standard of interviewing
    • Robust data-collection
    • Going the extra mile to complete a challenging project or projects
    • Delivering excellence to your internal/external client

     
    Please download the Interviewer Excellence – Face to Face award’s application form here.

    Interviewer Excellence – Telephone

    This award celebrates to an individual or team in telephone operations who have demonstrated that they go the extra mile in delivering interviewing excellence.
     
    What the judges are looking for:
    • Dedication to quality
    • Consistently high standard of interviewing
    • Robust data-collection
    • Going the extra mile to complete a challenging project or projects
    • Delivering excellence to your internal/external client
     
    Please download the Interviewer Excellence – Telephone award’s application form here.

    Fieldwork Excellence – Face to Face or Telephone

    This award celebrates the best in Face to Face or Telephone data-collection. We are looking for a case study of a recent project which you were particularly proud of, which demonstrates how your organisation achieved fieldwork excellence in completing a particularly challenging project.
     
    What the judges are looking for:
    • Robust data-collection
    • High quality interviewing
    • Going the extra mile to complete a challenging project
    • Delivering excellence to your internal/external client
    • Demonstration the importance of great quality assurance processes underpinning the data-collection process
     
    Please download the Fieldwork Excellence – Telephone or F2F award’s application form here.
     

    Quality Ambassador Award

    The award is going to an individual or team who consistently champion and promote quality standards for data-collection within their organisation.
     
    What the judges are looking for:
    • Details of how the particular individual or team have been pro-active quality ambassadors for their organisation
    • Evidence of how they promote and encourage high quality standards across their business
    • Details of how the overall quality of data-collection processes or deliverables has been positively affected by the efforts of the quality ambassador/s
    • Feedback from users of the data-collection on the positive impact the quality ambassador/s has played in ensuring quality underpins all aspects of the data-collection process
     
    Please download the Quality Ambassador award’s application form here.

     
    The cost of entry is £75 per submission. Organizations are limited to 1 entry per category (total of 4 entries).
     

     

    Winners IQCS Quality Awards 2016


     

    Best Quality Telephone

    GfK’s submission describes a challenging and highly sensitive telephone project, interviewing people who had been on long-term sick leave with a variety of physical and mental health conditions and who had taken part in the Government funded. Fit for Work initiative some two months before the research approach. Given the nature of the project and its respondent audience, GfK’s Red Flag quality system was triggered to ensure bespoke guidance and support from their Quality Manager. Extensive interviewer briefing, coaching and support, together with sensitive and considerate respondent fore-warning and management were key to the project’s success. The required number of interviews was achieved from what is described as a modest amount of sample, and nearly all respondents agreed to be re-interviewed.
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    Best Quality Field

    Ipsos MORI’s submission describes the 6th and latest wave of the Millennium Cohort study. This involved an average of 3.5 hours in each panel household, including extensive and demanding data collection from 14 years olds, where the interviewer’s task included cognitive assessments, health, weight and body fat measurements, saliva sampling, getting them to complete an activity monitor, and collecting other highly sensitive personal data. This was indeed a challenging audience, and an equally challenging face to face fieldwork task. Imaginative self-completion tools helped participant cooperation. But three 8 hour days of interviewer training, a buddy programme for those less familiar with the programme, and on-going feedback and guidance to the fieldwork team were also key, resulting in a response rate of 76% and nearly 12,000 household interviews being completed over a 15 month period. A supporting testimonial from the client describes the study as hugely ambitious, and the exceptional data collected being of the highest quality.
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    Best Qual

    Kudos Health Research’s submission describes the challenges faced by their Elite Interviewing team when interviewing Health Care Professionals across the globe who specialise in a rare and inherited metabolic condition which is progressive and life threatening.
    The challenges they faced were not only that a few HCP’s around the world treat this condition but the methodology involved an initial screener, online survey and then the main unstructured interview. On top of this they were pioneering new approaches by allowing participants to access the interviewers screen so enabling them to access prompts and data at any time. Exceptional interviewing skills ensured engaged participants and high response rates. The client praised Kudos for their exceptional quality processes, expertise in the Healthcare Sector and with providing them each time with the best possible data on all projects, even the most challenging
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    Quality Ambassador

    Anne-Marie Greensmith is Kudos’ Head of Quality Assurance.

    In addition to her role in ensuring staff are aware of and complying with IQCS, ISO, MRS and ESOMAR requirements, she has developed and provides a questionnaire review and enhancement service. This benefits respondents, interviewers, script writers, DP and clients alike, ensuring research objectives are met with respondent-friendly questionnaires that flow smoothly, logically, knowledgeably and professionally. Clients clearly appreciate and value her skills and contribution and have asked her to run workshops to improve their questionnaire writing. She also educates and advises both UK and international clients to ensure compliant data handling.

    Anne-Marie comes across as a true Quality Ambassador – both within Kudos and beyond.
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