The IQCS Quality Awards celebrate the unsung Heroes of Quality in research operations…those individuals and member companies who go the extra mile in making quality an integral part of the entire data-collection process.
 
The awards are an opportunity for companies to showcase the excellent work that they do in delivering quality data-collection for both internal and external clients. They embody everything that is great about being a part of the IQCS and highlight the passion and pride our membership have in upholding the core values of IQCS throughout their work.
 
Submissions for this year’s awards are currently being accepted. The entry deadline is 2nd November 2018. The awards will be judged by current IQCS Chair, Penny Steele and former IQCS Chair, Claire Harris and the awards winners will be announced at the IQCS AGM on 15th November 2018.
As with the 2017 awards our awards will focus on the quality champions at the frontline of the data-collection process – our interviewers! In addition, we will again have an award for Quality Ambassador and for Fieldwork Excellence, and we will introduce a new award which celebrates the best IQCS Interviewer Training and Development.
 

 

The awards categories for this year are as follows:

  • IQCS Interviewer Excellence – Telephone
  • IQCS Interviewer Excellence – F2F
  • IQCS Fieldwork Excellence – Face to Face or Telephone
  • IQCS Quality Ambassador
  • Best IQCS Interviewing Training and Development
     
    As a category winner, not only do you receive the prestigious award itself, but also receive an Awards Winners Logo, for use on your website and in marketing materials, to demonstrate your achievements.
     

    Everybody’s got a story, what’s yours?


     

    Interviewer Excellence – Face to Face

    This award celebrates an individual or team in fieldwork operations who have demonstrated that they go the extra mile in consistently delivering interviewing excellence.

     
    What the judges are looking for:

  • Dedication to quality
  • Consistently high standard of interviewing
  • Robust data-collection
  • Going the extra mile to complete a challenging project or projects
  • Delivering excellence to your internal/external client
     
    Please download the Interviewer Excellence – Face to Face award’s application form here.
     

    Interviewer Excellence – Telephone

    This award celebrates an individual or team in telephone operations who have demonstrated that they go the extra mile in consistently delivering interviewing excellence.
     
    What the judges are looking for:

  • Dedication to quality
  • Consistently high standard of interviewing
  • Robust data-collection
  • Going the extra mile to complete a challenging project or projects
  • Delivering excellence to your internal/external client
     
    Please download the Interviewer Excellence – Telephone award’s application form here.
     

    Fieldwork Excellence – Face to Face or Telephone

    This award celebrates the best in Face to Face or Telephone data-collection. We are looking for a case study of a recent project which you were particularly proud of, which demonstrates how your organisation achieved fieldwork excellence in completing a particularly challenging project.
     
    What the judges are looking for:

  • Robust data-collection
  • High quality interviewing
  • Going the extra mile to complete a challenging project
  • Delivering excellence to your internal/external client
  • Demonstration the importance of great quality assurance processes underpinning the data-collection process
     
    Please download the Fieldwork Excellence – Telephone or F2F award’s application form here.
     

    Quality Ambassador Award

    The award is going to an individual or team who consistently champion and promote quality standards for data-collection within their organisation.
     
    What the judges are looking for:

  • Details of how the particular individual or team have been pro-active quality ambassadors for their organisation
  • Evidence of how they promote and encourage high quality standards across their business
  • Details of how the overall quality of data-collection processes or deliverables has been positively affected by the efforts of the quality ambassador/s
  • Feedback from users of the data-collection on the positive impact the quality ambassador/s has played in ensuring quality underpins all aspects of the data-collection process
     
    Please download the Quality Ambassador award’s application form here.

     

    IQCS Best Interviewer Training and Development

    The award will go to the organisation demonstrating wholehearted commitment to interviewer-centric training and development with IQCS quality standards and the MRS Code of Conduct underpinning the whole process.
     
    What the judges are looking for:

  • Great feedback from Interviewer attendees on both the content and administration of the training (could be examples of post-training feedback forms).
  • Promotion of the core IQCS values throughout the training
  • Inclusion of relevant information on the MRS Code of Conduct and the GDPR
  • Innovation and creativity in delivering the training – could be multi-media, PowerPoint, or through inter-activity
  • Development of existing skills through targeted follow on training in response to monitoring feedback or the unique requirements of a specific type of work (e.g. probing skills, handling B2B Gatekeepers, qual interviewing)
  • Strong focus on improving interviewer competence, confidence, engagement and morale, investing in the continual improvement of skills to ensure quality and aid interviewer retention
     
    Please download the IQCS Awards Application Form Best Training and Development 2018

     

    Application process for all categories:

    Submissions should be presented on the application form and comprise an overview of how your organisation has demonstrated excellence against the specified category requirements.
    Please ensure you keep within the maximum 500 words and must include 3 additional testimonials in support of your application
    The cost of entry is £75 per submission. Organizations are limited to 1 entry per category (total of 5 entries).

    The cost of entry is £75 per submission. Organizations are limited to 1 entry per category (total of 5 entries).
     

    Sponsor the IQCS Quality Awards 2018

    We are offering IQCS member companies the opportunity to support IQCS events as sponsors. Sponsors are still invited to apply for an IQCS awards. There are two tiers of sponsorship.

    Silver sponsorship: £150

    As a thank you, your company will be mentioned on the IQCS website, will be provided with the silver sponsorship logo and your company logo will be used on all IQCS award advertising

    Gold sponsorship: £300

    As a thank you, your company will be mentioned on the IQCS website, will be provided with the golden sponsorship logo and your company logo will be used on all IQCS award advertising. In addition to this, Gold sponsors will be get a special feature on the IQCS website.

     
     

    IQCS Awards 2017 Winners

     

    Fieldwork Excellence – Face to Face or Telephone


    Winner: Kantar
     
    Title: No project too complex for Kantar; Real insight into participants’ lives

    The project ‘Getting by in the UK’ required Kantar’s fieldwork team to recruit users of drop in centres and soup kitchens, asking them to complete self-completion questionnaires, spanning 27 languages. This was clearly a highly vulnerable audience requiring great sensitivity and interviewer assistance when literary issues became apparent.

    Clients in attendance for complete shifts, the story of an interviewer coming to the rescue when he found someone suffering the effects of a drug overdose, and the substantial impact this project has had on the interviewing team all add to this submission’s wow factor. A worthy winner.
     

    Interviewer Excellence – Telephone


    Winner: Kudos
     
    Title: Kudos Elite Interviewing Team

    Kudos’s submission describes how they completed 5,000 25 minute telephone interviews amongst a senior business audience across 60 countries on a global brand study.

    Aware that many respondents were would-be clients, and mindful of the challenge of reaching and persuading them to take part, the teams’ approach is described as the telephone equivalent of looking them in the eye and giving them a firm handshake.

    The client said it had been a pleasure to work with the Kudos team, and that the project would resonate far and wide within their organisation.
     

    Interviewer Excellence – Field


    Winner: Facts International
     
    Title: Heart, Head and HAGIS

    When Facts International were conducting this year’s ‘Healthy Ageing in Scotland’ (HAGIS) project, Veronica (Vicky Powell) proved pivotal. Of her own volition, she outlined fieldwork issues and solutions, recommending a number of steps to increase fieldwork achievement while maintaining cost effectiveness; and she quite literally went the extra mile, travelling 600 miles to cover difficult locations.

    Vicky’s contribution was noted by the client who said “The success of meeting our final requirement was in no small part down to the assistance of an interviewer called Vicky Powell, whose willingness to use both her vast interviewing experience and her personal knowledge of specific areas in Scotland, proactively helped to push the project forward”.
     

    Quality Ambassador

    Winner: Ann- Marie Greensmith, Kudos
     
    Title: Kudos Research’s IQCS Quality Ambassador -Ann-Marie Greensmith

    We are delighted to announce the winner of this award for 2 years in a row

    Ann-Marie truly demonstrates the qualities the judges were looking for in an IQCS Quality Ambassador in every aspect of her role within Kudos
    She has a huge impact on the data collection undertaken and she offers all her clients a unique due diligence process as well as ensuring all staff comply to IQCS/ ISO20252/ MRS AND Esomar standards and guidelines

    Nothing goes unchecked and all questionnaires go through her Questionnaire Optimisation Process
    She is undoubtedly an asset to both Kudos and it’s clients and this is evident from the fantastic testimonials from 3 main clients