Developing CATI Interviewer Training

The MRS is hosting the IQCS Train the Trainer course this year.
The IQCS (Interviewer Quality Control Scheme) is committed to maintaining the high quality of data collection across the Market Research Industry and the training/ continuing development of its Interviewers.
Training Telephone Interviewers effectively to adequately prepare them for the reality of interviewing has become more challenging in recent years and this course has been developed by the IQCS to assist CATI Trainers.


Monday, 27 November 2017


MRS Members £250.00 + VAT
Non-MRS Members£350.00 + VAT
MRS Company Partner (non-ticket price) £250.00 + VAT
IQCS Members £250 + VAT
More info can be found on the MRS website.

Train the Trainer One Day Course

Feedback from trainees was very positive throughout:
It was helpful and informative.
The key aspect that I took away from the course was to ensure that I can provide training that is both effective and professional, meeting all the standards required by the industry.
I felt that the course was an effective way of relaying necessary training, also I feel that the opportunity for an exchange of ideas between peers in the profession extremely helpful.
The presenters were excellent, very engaging and opened the floor well to all participants, taking on board their comments and engaging very well.





The General Data Protection Regulation (GDPR) is the most significant change to data protection in the UK and EU since 1995. Designed for the digital age, with strengthened individual rights and greater business accountability, it will impact organisations of all sizes processing personal data.

The new regulation will be enforced in all EU Member States from May 2018 – which is almost certain to be before the UK leaves the EU – meaning that compliance must be a top priority for UK-based businesses.

It’s vital that membership is ready to meet the new obligations and responsibilities that the GDPR will bring, especially in light of potentially high penalties in the enforcement regime.

Dr Michelle Goddard, Director of Policy & Standards, MRS, talked about the impact of GDPR and offered tips on best practice and Jackie Megahey, Director Information Security / Data Protection, GfK, outlined the issues surrounding compliance and its implementation by research agencies.

Download (PDF, 1.13MB)

Download (PDF, 1.9MB)


TRAINING Interviewers and Supervisors

We have specified clear training guidelines for interviewers, quality control monitors and supervisors in our standards.
All IQCS member companies follow those guidelines and their training processes are being inspected yearly.

Interviewers joining an IQCS member company receive accredited training. Interviewers who have not worked for an IQCS member company for more than a year are invited to be trained again.

If you are interested in working for one of our member companies either as an interviewer or in any other position please feel free to get in touch with them using our directory. Please click on the pic below.


Inform your teams about the MRBA

A number of organisations have said they would be happy to include information about the MRBA (Market Research Benevolent Association) in their training materials and manuals.
The MRBA have therefore produced a short pack comprising three PowerPoint charts, and a single page PDF, both of which explain how the MRBA helps colleagues and former colleagues in need.
The IQCS’ very own Chris Smith is one of the authors of these materials – so they have the IQCS seal of approval!
If you could add this information to your training programmes and manuals, that would help spread the message about the important service the MRBA provides.
And please remember: the MRBA isn’t just for those with a fieldwork background; so please feel free to build this into your all of your organisation’s training materials and staff manuals.
If you would like someone from the MRBA to visit your organisation to talk about their work, they would be happy to do so. Contact details are on both documents.

Download (PDF, 448KB)

Download (PPTX, 91KB)